How Can We Help You?

If the app is crashing or won't open, try these steps:

• Restart your device
• Update to the latest version from the App Store/Google Play
• Clear the app's cache (Android) or offload and reinstall (iOS)
• Check if you have enough storage space (at least 100MB free)
• Ensure your device meets the minimum requirements

Performance issues can usually be resolved by:

• Closing other apps to free up memory
• Restarting your device
• Updating to the latest app version
• Checking your internet connection
• Clearing app cache and data

To find routes in your city:

• Open the app and allow location access
• Browse the "Discover" tab for nearby routes
• Use the search function to find specific areas

GPS issues can be resolved by:

• Enabling location services for WalksWays
• Setting location permission to "Always" (iOS) or "Allow all the time" (Android)
• Ensuring you're outdoors with a clear view of the sky
• Checking if other location-based apps work
• Restarting location services in device settings

To follow other users:

• Visit their profile by tapping their username
• Tap the "Follow" button on their profile
• Manage who you follow in your profile settings

To update your profile:

• Go to your profile by tapping your avatar
• Tap "Edit Profile"
• Change your username, bio, or profile picture
• Tap "Save" to apply changes

To request account deletion:

• Fill out the account deletion request form below
• Provide your email address associated with the account
• Explain why you want to delete your account
• We'll process your request within 7 business days
• You'll receive a confirmation email once completed

When you delete your account, we will remove:

• Your profile information and personal data
• All routes you've created and saved
• Your walking history and statistics
• Social connections and followers
• Any uploaded photos or content
• Account preferences and settings

Note: Some data may be retained for legal or security purposes as required by law.

Account deletion is permanent and cannot be undone. Once your account and data are deleted:

• You cannot recover your account
• All your data will be permanently removed
• You would need to create a new account to use WalksWays again

If you're unsure about deletion, consider deactivating your account temporarily instead.